Hartley Lifecare have been using centreRED IT for over 8 years and during this time centreRED have proven to be incredibly efficient and professional while being very friendly. As our IT needs grew centreRED proved to be very capable in adjusting, suggesting expansions and updating our systems to suit our needs. Over the 8 years centreRED have managed to upgrade our servers twice, deal with our expanding services connecting additional offsite locations and users, a move of administration facilities in 2011 without any major disruption to our services and we are currently rolling out VMware View virtual desktops to improve the connectivity of our remote branches.
The team at centreRED have always been friendly and feel part of our team when we work with them. They have been responsive and very supportive of our needs. We would recommend centreRED to anyone who needs a competent, professional, personalised and friendly IT company.
centreRED IT has been our trusted IT provider since 2006. They have helped Successful Alliances develop solutions to better serve our clients that have set us apart from other bookkeeping businesses and have always been responsive to our needs. Their team are professional, approachable and trusted.
Just a quick note to thank centreRED once again for the latest donation of computers you have organised which have been sent to Papua New Guinea recently. As always I so much appreciate your assistance and believe me when I say these donations are having a very positive effect on people with disabilities who can now study as a result of this technology. These laptops will be given to the St Johns Centre for the Blind in Port Moresby.
The laptops you organised for the school in Kiribati are going great guns and are being used by students who have recently been awarded scholarships to study IT and basic computing. Again this wouldn't have been possible without your assistance.
Facilitator, Australian Volunteers for International Development
centreRED have been providing IT support services to Mental Health Australia Ltd (formerly Mental Health Council of Australia Inc) since 2006. Over that period they have worked extremely hard to develop and maintain a strong working relationship. At the very heart of that relationship is a consistently high level of integrity, reliability and commitment to us as a customer. The support team is very easy to deal with and I have always found them to be very experienced. I have a great deal of faith in their advice and the quality of the work they do for us. In providing solutions for our business they really focus on our needs and work with us to provide optimal results. Their consideration of our business needs was demonstrated when they suggested we change our support model from blocks of hours to a device based management contract – this has been very successful, provides greater flexibility and has saved us money overall. Everyone I have dealt with at centreRED has been highly professional and extremely responsive. I have no hesitation in recommending centreRED to other organisations who are looking for a trusted IT provider.
Corporate Services Manager
Mental Health Australia
We recently engaged centreRED to take over the management of our in-house IT services via a simple and effective Device Based Managed Services Agreement. Our experience with centreRED has been exceptional throughout, from the initial negotiations, to the seamless and professional changeover from our previous service provider and the outstanding support and service that we now receive under our monthly service agreement. The service delivered by all the staff at centreRED is always friendly, helpful, professional and efficient, and the new Device Based Managed Service Agreement is simple and cost effective for us as a Not-For Profit organisation as it enables us to budget better for our IT costs. We have never been happier with the health, functionality, service provision and cost of our IT services. So,‘thank you centreRED’ for being so awesome!’
Chief Financial Officer
centreRED has ably managed all of YWCA Canberra’s IT services since early 2018, and we have been impressed with their ability to meet the needs of our 300+ staff across over 20 diverse worksites. From initial negotiations to the ongoing support provided, centreRED have demonstrated an excellent understanding of the requirements of our business, and have always been responsive in adapting to our needs. centreRED staff are unfailingly helpful, polite and efficient, and we have found their ability to address complex and longstanding issues with our IT infrastructure impressive. Recently, they went above and beyond by checking on the weekend that a power outage wouldn’t affect our network access on Monday – this exemplifies their excellent customer service, and we view centreRED as a fundamental contributor to our business success.
centreRED were engaged by Doma at very short notice, following the Voluntary Administration of our incumbent provider. The centreRED team very quickly built a rapport and trust with our staff and are seen as a true business partner, rather than a service provider. Their professionalism and dedication throughout the transition process was exceptional. We highly value our relationship with centreRED and recommend them to any potential client.
PBS recently began moving its operating platform to a PCOIP environment using VMWare Horizon View software & Office 365. centreRED IT were instrumental in assisting PBS with this rollout and to date we have seen significant improvements in the overall efficiency of our upgraded system.